Bantoo: Find and Book the Tire Repair Service — UX Case Study


In driving there are many things can happen to the driver, one of them is tire leak. This can bother their activities. When the tire leak, there is no other choice than to find the tire repair shop near them. Finding the tire repair shop is not easy, because the driver should find the location and push the motorcycle to the place so it can waste the time and energy.

Based on the problem, I help to make an application that can help the driver to find the tire repair service around them.

Team : Aditio Alif Junio (this is my personal project)


Design Thinking


Here are some valuable insights from Qualitative Research:

  • Tire repair shop are far from the location where the tire leaked
  • I don’t know the location of tire repair shop around the area
  • Sometimes when I have arrived there, the shop was closed
  • If the motorcycle is forced to ride when the tire leaks, it will damage the wheels
  • If the tire leaks, it’s difficult to bring, so I suggest to the tire repairman to come to the location
  • I need to know the price for fix the tire
  • I need to know time estimate to fix the tire


Affinity Diagram

Affinity Diagram

Based on the affinity diagram, I get conclusions as follows:

  • User need easier way to find and order the nearest tire repair service around them.
  • User need to know information about name of tire repairman, address, price and estimated time in fixing the tire.
  • User want the tire repairman to come to the location because bring the motorcycles when it leaked is difficult and if forced to ride the motorcycle, it can damage the wheels.

After that, I also need to define user persona for representation of our ideal user.

User Persona

User Persona


User Journey

User Journey

User Flow

User Flow


Brainstorming Sketch


HiFi Prototype-Design Decision

According to Jakob’s Law, “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know”.

So, for the design of the Bantoo application, I took many references from “ride sharing applications” such as “Gojek” and “Grab” because users are already familiar with those applications so that they can focus on the task that needs to be done in Bantoo application.

The following is a prototype for order flow in the Bantoo application

Design prototype


Order page

Tracking page

Repair progress page

Rating page

Validate-Usability Testing

From the 3 tasks given, I need improvement in changing the payment method, while for the other tasks, there is no problem. In the task to change the payment method, user got confuse on how to change the payment method since there is no information whether the payment method can be changed or not.


Following the prototype design after iteration:

Design prototype after iteration


In the future, Bantoo app can be improved by adding some important features such as motorcycle washing service and general motorcycle services.

I hope you learned something as well. If you enjoyed reading this article, please leave and any feedback on the comment section. Thank you.



UI/UX Designer

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